Refund Policy.

Build packages are fixed-scope, fixed-price engagements. The 50% deposit secures your slot on our production schedule and funds discovery, kickoff, and early design or engineering work.

• Before work begins — if we have not started scoped work within 5 business days of receiving your deposit, you may cancel for a full refund.
• After work begins — the deposit becomes non-refundable. Deliverables produced to date remain yours.
• On final delivery — the remaining 50% is due within 7 days of acceptance and is non-refundable once paid.

Retainers are paid monthly in advance. Each billing period is atomic — you are buying a month of production capacity, not a bank of hours.

• Retainer fees are non-refundable for the current billing period once it has begun.
• You retain full access to services through the end of any paid period, even after cancellation.
• Unused capacity (revisions, concurrent tasks, research time) does not roll over into the next month and is not refundable.

The 25% launch discount applies to Build packages for the first 10 founding clients. Refund calculations are always based on the discounted amount actually paid — not the original list price.

Launch credits are non-transferable and cannot be combined with other discounts or referral rewards.

If you believe an invoice is incorrect or deliverables fall short of what was agreed in your SOW, contact us before initiating a chargeback. We will review the dispute in good faith within 5 business days and propose a remedy — a revision, a credit, or a partial refund where warranted.

Unauthorized chargebacks on paid invoices may result in immediate suspension of services and recovery costs being added to the outstanding balance.

To request a refund, email hello@vervhq.com with:

• The invoice number or project name.
• The date of the original payment.
• A short explanation of the reason for your request.

We respond within 2 business days. Approved refunds are returned via the original payment method within 5–10 business days, depending on your bank or card issuer.

We would rather solve a problem than issue a refund — but if a refund is the right answer, we will not drag our feet. Questions about this policy: hello@vervhq.com.